Return, Refund & Cancellation Policy

At Looms of Tasmai, every piece is thoughtfully crafted and carefully packed before it reaches you. We understand that sometimes a return may be necessary, and we aim to handle such requests with fairness and transparency.

Please read the policy below carefully before placing your order.

Eligibility for Returns

Ready Stock Items

• Ready stock products are eligible for return if a request is raised within 72 hours (3 days) of delivery.

• Returned items must be:

  • Unworn, unused, and unwashed

  • Free from stains, odours, or alterations

  • Returned with original tags, labels, and packaging intact

• The return shipment must be dispatched within 10 days of delivery.

• Requests received after this window may not be accepted.

Non-Returnable Items

The following items are considered final sale and are not eligible for return or refund:

• Made-to-order outfits

• Customized or altered pieces (including size, blouse, fall, or design changes)

• Sale or discounted items

• Orders purchased using store credit

• Accessories and add-ons (unless received damaged or defective)

These items are made or reserved specifically for you and cannot be restocked.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Please email us within 48 hours of delivery

• Include:

  • Your order number

  • Clear photos of the product

  • Photos of the outer and inner packaging

Once verified, we will guide you through the next steps, which may include a return or refund, depending on the situation.

Requests made beyond 48 hours may not be eligible for review.

Refund Process

• Once a returned item is received and passes our quality inspection, the refund will be processed.

• Refunds are issued as store credit, shared via email, unless otherwise stated.

• Store credit has no cash value and cannot be transferred.

• Refund processing timelines may vary based on inspection and payment method.

Shipping Costs

• All original shipping charges are non-refundable.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

• For international orders, customs duties, taxes, and return shipping costs are non-refundable and must be borne by the customer.

Cancellations

• Orders for ready stock items may be cancelled only if the request is received before the order is processed or shipped.

• Made-to-order and customized orders cannot be cancelled once confirmed.

• Cancellation requests should be emailed immediately with your order details.

Right to Refuse Returns

We reserve the right to:

• Decline returns that do not meet the conditions outlined above

• Reject items that show signs of wear, alteration, damage, or improper handling

• Refuse repeated or excessive return requests at our discretion

To return a product , please click on the link

https://360.postco.co/cd2yrj-rw

Need Help?

For any return or refund-related queries, please reach out to us at:
wecare@loomsoftasmai.com

Our team will be happy to assist you.