Shipping Policy

This Shipping Policy explains how shipping, delivery timelines, tracking, fees, and related terms work for orders placed at Looms of Tasmai. By placing an order with us, you agree to the terms outlined below.

Order Processing

• Once your order is placed and payment is confirmed, our team begins order processing within 1–3 business days.

• Orders placed on weekends or public holidays will start processing on the next business day.

• For made-to-order or customised pieces, processing times may be slightly longer, and estimated dispatch timelines will be displayed on the product page.

Domestic Shipping (India)

Dispatch & Delivery

• After processing, domestic orders are typically delivered within 5–10 business days, depending on your location and the courier partner.

• Rural, remote, or less accessible pincodes may experience longer transit times.

Shipping Charges

• Shipping charges (if any) are shown at checkout before you complete payment.

• Any applicable charges vary with weight, location, and the chosen shipping method.

International Shipping (Including US)

Dispatch & Delivery

• International orders are dispatched from India and usually reach most destinations within 10–20 business days, subject to customs clearance, logistics conditions, and local courier service timelines.

• Delivery timelines are approximate and may vary due to holidays, weather, or other unforeseen delays.

Shipping Fees

• International shipping charges are calculated at checkout based on destination, package weight, and method of shipping.

• Any customs duties, import taxes, fees, or handling charges imposed by the destination country are not included in our shipping charges and must be borne by the customer.

Order Tracking

• Once your order is dispatched, you’ll receive a shipping confirmation email or SMS containing the tracking number and courier details.

• Tracking information may take up to 24 hours after dispatch to update on the courier’s tracking portal.

Address Changes & Corrections

• If you need to update your shipping address:

  • Contact us immediately after placing your order at wecare@loomsoftasmai.com.

  • If the order has already been dispatched, we may not be able to change the address, and additional courier charges may apply if redirection is permitted by the courier.

Shipping Restrictions

• Some remote regions or P.O. box addresses may not be supported by certain courier services.

• If your address cannot be serviced, we may contact you to arrange an alternate delivery address or method.

Delays, Force Majeure & Customs Clearance

• Delivery timelines are estimates only and not guaranteed. Delays outside our control — such as customs holds, local courier issues, extreme weather, strikes, or public emergencies — may occur and do not qualify for refunds on shipping charges.

• It is your responsibility to provide complete and accurate address details; incomplete or incorrect addresses may result in delayed shipments or returns to origin.

Lost or Damaged Shipments in Transit

• If your shipment is marked delivered by the courier but not received, please contact us within 5 days of the delivery date so we can assist with an investigation.

• For items damaged in transit, retain all packaging and report the issue immediately to wecare@loomsoftasmai.com with photos and tracking details for resolution.

Contact Us for Shipping Support

If you have questions about your order status, tracking, delivery timelines, or any issues related to shipping, we’re here to help:

📧 Email: wecare@loomsoftasmai.com

🕐 Support Hours: Mon–Sat, 9:30 AM – 6:30 PM (local time)